Shipping policy
Last updated: October 4, 2026
Where we ship
House of Slats currently ships to the 50 US states and Washington, D.C. We are not able to ship to US territories, APO/FPO military addresses or outside the United States at this time.
Shipping options and costs
- Free Standard Shipping — on every order, no minimum. Estimated delivery: 7–15 business days after your order ships.
- Express Shipping — US$19.90 — priority handling and a faster service. The estimated delivery window is shown at checkout before you pay.
Shipping costs and options are always displayed at checkout before payment. Applicable sales tax is calculated at checkout based on your delivery address.
Processing time
Orders are prepared and handed to the carrier within 1–3 business days after payment is confirmed. Orders placed on weekends or US public holidays are processed the next business day. During busy periods processing may take slightly longer; we will email you if your order is delayed.
Packaging and multiple boxes
Our slat panels are large items (106 × 43 in / 270 × 110 cm). They are packed to protect the edges and slats during transit. Bigger bundles may arrive in more than one box, sometimes on different days — each box has its own tracking number. Because of their size, panels cannot be delivered to PO boxes; please use a street address.
Tracking
As soon as your order ships, we email you a tracking number and link. Tracking can take 24–48 hours to show the first update. If you have not received a shipping email within 4 business days of your order, contact us at support@houseofslats.com.
Delivery address
Please make sure your shipping address is complete and correct, including apartment or unit number. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice a mistake, email us right away — we can update the address only before the order ships.
Lost, delayed or damaged packages
If tracking has not updated for 10 business days, or a package shows as delivered but you cannot find it, contact us and we will open a claim with the carrier. Please first check with neighbors and any building reception. If your order arrives damaged, email photos of the box and the items within 7 days of delivery and we will arrange a replacement or refund under our Refund Policy.
Refused or unclaimed packages
If a package is refused or returned to us because it was not collected, we will refund the order minus the return shipping and handling cost of US$15.00.
Questions
Email support@houseofslats.com — Monday to Friday, 9:00 AM – 5:00 PM Central Time (excluding US public holidays). We reply to most messages within one business day.