Track Your Order
Where is my order?
Every House of Slats order ships with tracking. When your order leaves our partner's facility — usually within 1–3 business days — we email you the carrier, your tracking number and a tracking link.
1. Find the shipping email
Search your inbox for the shipping confirmation from House of Slats. If it isn't there, check your spam or promotions folder.
2. Open the tracking link
The first tracking update can take 24–48 hours to appear after the label is created.
3. Watch for more than one box
Larger bundles can ship in several boxes, sometimes on different days. Each box has its own tracking number.
No tracking email after 4 business days?
Email support@houseofslats.com with your order number (it starts with #) and we will send your tracking details within one business day.
Tracking not moving?
If tracking hasn't updated for 10 business days, contact us. We'll open an investigation with the carrier and make it right with a replacement or a refund.