Privacy policy
Last updated: October 4, 2026
This Privacy Policy explains how House of Slats ("we", "us", "our") collects, uses and shares personal information when you visit our website, contact us or make a purchase. Our online store is hosted on Shopify.
Information we collect
- Information you give us: name, email address, phone number, billing and shipping addresses, and the content of messages you send to customer support.
- Order information: products purchased, order value, shipping method and order history. Card payments are processed by our payment providers; we do not see or store your full card number.
- Device and usage information: IP address, browser type, device identifiers, pages viewed, referring website and similar data collected through cookies, pixels and comparable technologies.
How we use your information
- To process and deliver orders, send order and shipping updates, and handle returns.
- To answer questions and provide customer support.
- To prevent fraud and keep our store secure.
- To understand how visitors use our website and improve it.
- To show relevant advertising and measure how well our ads work.
- To comply with legal obligations.
Cookies and tracking technologies
We and our partners use cookies, pixels and similar technologies to keep the store working (for example, remembering your cart), to analyze traffic and to measure advertising. You can manage cookies through your browser settings. Blocking some cookies may affect how the store works.
How we share information
We share personal information only with service providers who help us run the store, such as Shopify (e-commerce platform), payment processors, shipping carriers and fulfillment partners, email and customer-support tools, and analytics and advertising partners (for example, Meta). We may also share information when required by law, to protect our rights, or in connection with a business transfer. We do not sell personal information for money.
Advertising and your choices
Like many online stores, we use advertising partners that may collect information about your activity on our site to show you relevant ads on other websites. Under some US state laws this may be considered a "sale" or "sharing" of personal information or "targeted advertising". You can opt out at any time using the "Your privacy choices" link on our website or by emailing support@houseofslats.com. We also honor Global Privacy Control (GPC) signals sent by your browser.
Your rights
Depending on where you live — including California, Colorado, Connecticut, Texas, Virginia, Utah and other states with privacy laws — you may have the right to know what personal information we hold about you, to access it, to correct it, to delete it, to obtain a copy, and to opt out of targeted advertising or the sale or sharing of your information. To make a request, email support@houseofslats.com. We will verify your request and respond within the time required by law. If we deny your request, you may appeal by replying to our decision. You will not be treated differently for exercising your rights.
Data retention
We keep order information for as long as needed to provide our services and to meet tax, accounting and legal requirements. Other information is kept only as long as necessary for the purposes described in this policy.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
Contact
For questions about this policy or your personal information, contact us at support@houseofslats.com or write to:
House of Slats
1100 E Dallas Ave, PT. #901
McAllen, TX 78501
United States